Terms of service

Last updated: February 2026

Welcome to PRO | ORA (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available at pro-ora.com (the “Site”).

By accessing or purchasing from PRO | ORA, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site immediately.

1. Company Information

PRO | ORA is a UK-based business operated by:

PRO ORA LTD
A limited company registered in England & Wales.
Email: orders@pro-ora.com

2. Eligibility

To use this website or place an order, you must:

Be at least 18 years old; and
Have the legal capacity to enter into a contract.

3. Products & Availability

All products listed on our Site are subject to availability.
We may limit quantities, discontinue items, or update product details at any time without notice.

We strive for accuracy in product imagery and descriptions, but colours, sizing, and texture may vary slightly due to screen settings, lighting, and manufacturing variances.

4. Pricing & Payments

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to:

Change prices without prior notice
Correct any pricing errors
Cancel orders affected by pricing inaccuracies

Payments must be made using the methods displayed at checkout. By placing an order, you confirm that you are authorised to use the payment method provided.

5. Order Acceptance

Your order constitutes an offer to purchase.
A contract is formed only when we email you to confirm dispatch of the order.

We reserve the right to refuse or cancel any order, including but not limited to:

Suspected fraudulent activity
Incorrect pricing
Stock unavailability
Delivery restrictions

6. Shipping & Delivery

Delivery timeframes provided at checkout are estimates.
We are not responsible for delays caused by couriers, customs, or events outside our control.

The risk of loss passes to you once the order is delivered to your specified address.

Full details are available in our Shipping Policy.

7. Returns & Exchanges

We offer 30-day returns on eligible items, provided they are:

Unworn
Unwashed
In original condition with tags attached

Some items may be marked as final sale and are non-returnable.

Return shipping may be free or at your cost, depending on the circumstances.
Please review our Return & Refund Policy for full details.

8. Discount Codes & Promotions

Promotions and discount codes:

Must be used within the validity period
Cannot be applied retroactively
May exclude certain products (e.g., limited editions, bundles, Founder’s Club items)
Are limited to one code per order unless stated otherwise

We may withdraw or amend promotions at any time.

9. Founder’s Club & Membership Products

Purchasing or subscribing to Founder’s Club–related products is subject to additional terms displayed at the point of purchase.

Benefits, credit, early access, and any promotional items are non-transferable and may be modified at our discretion.

10. Intellectual Property

All branding, logos, designs, photographs, product names, text, and content on this Site are the property of PRO | ORA and protected by copyright and trademark laws.

You may not copy, reproduce, redistribute, or commercially exploit any content without our prior written consent.

11. Acceptable Use

You agree not to:

Interfere with the operation of the Site
Attempt to gain unauthorised access to systems
Use the Site for fraudulent or harmful purposes

We may suspend or terminate your access for any violation.

12. Privacy

Your personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

By using the Site, you consent to those practices.

13. Limitation of Liability

To the maximum extent permitted by law, PRO | ORA is not liable for:

Indirect or consequential losses
Loss of profits or revenue
Issues arising from misuse of our products
Delays or failures outside our control

Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits your statutory rights as a consumer.

14. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, courier issues, natural disasters, or supply chain disruptions.